Terms and Conditions

Polly.co.uk provides a safe place for Mums to get quotes from vetted, FCA authorised brokers and insurers. Since 2015 we've helped over 50,000 UK Mums towards protecting their family with affordable life insurance.

Jurisdiction

This site is intended for use only by those who can access it from within the UK

Governing Law

This site is governed by the laws of the country of the UK within which you reside and any dispute or action arising out of this site shall be determined in accordance with such laws.

Contact

If you believe any information on this site is inaccurate or have any suggestions on how the content of this site could be improved or if you have questions on a particular product or service please contact us at hello@polly.co.uk

Changes

We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.

Accuracy and Validity of Information

Whilst we take all reasonable steps to ensure that the information contained within these pages is accurate and up to date, it is nonetheless supplied on an "as is" basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us

Availability

Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance but we will endeavour to keep any disruption to a minimum. In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Third Party Websites

This website may also contain links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.

Changes to your circumstances


You do not need to inform us of any changes to your circumstances

Privacy Policy

At Polly.co.uk, we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who are we?

What information do we collect from you?

Why do we collect this information?

Lawful basis for processing under GDPR

Who might we share your information with?

What do we do with your information?

Will you send me any marketing?

How long do we keep hold of your information?

How can I access the information you hold about me?

What are my rights?

Do you use cookies?

How can I contact you?

Who are we?

Polly is a registered Trading Name of Agt Media Ltd which is directly authorised by the Financial Conduct Authority, and is entered on the Financial Services Register under reference number: 766098.

Agt Media Ltd is registered in England and Wales (company number 09849474), Registered Office; The Stables Stansted Park, Rowlands Castle, Havant, Hampshire, England, PO9 6DX. Licenced by the Information Commissioner's Office, (registration number ZA201523). Our nominated Data Protection Officer is Adam Taylor who can be contacted by emailing adam@polly.co.uk

What information do we collect from you?

We collect information about you when you apply for products via our application form. We also collect information when you voluntarily provide feedback via our contact form, email or telephone. Website usage information is collected using cookies. The type of information we collect from you during an online application includes, but is not limited to:

Quote details as requested including but not limited to:

We do not collect any personal information from children, or about children, nor do we collect sensitive or special category data.

How do you keep my information secure?

Your security and privacy comes first in everything we do; if your data is not secure then it’s not private. We utilise the most advanced security infrastructure and measures to ensure your data is private whilst in transit and at rest. If we share your information to any third parties, we will only do so if we are sure that they maintain the same levels of security and privacy as ourselves.

Why do we collect this information?

We collect this information so that we can process your application and to take steps to introduce you to an FCA authorised insurance company to service your enquiry.

The information is required to:

Lawful basis for processing under GDPR

Under General Data Protection Regulation (GDPR), our lawful basis for processing is Legitimate Interests. These interests include both our customer’s interest in respect of their request for life insurance quotes and our own commercial interests in relation to the commissions we receive from the insurance companies we introduce you to.

Who might we share your information with?

As well as the companies we share your data with to help service your enquiry, we may also share your data with the following companies for marketing purposes and to improve our website experience for future customers:



Not all of the third parties have been named here explicitly due to commercial sensitivity. To obtain a list of all companies we have shared your data with, please email data@polly.co.uk. The organisations we have shared your data with will have a relationship with you or it may be used where they have a lawful reason, which may include these organisation's own legitimate interest.

You have a legal right to prevent your information being used for direct marketing purposes and can request such action by emailing data@polly.co.uk

What do we do with your information?

Information that is collected by Polly.co.uk may be used in the following ways and will be recorded electronically:


We may receive a small commission from the company that serviced or processed your enquiry in lieu of the service we have provided.

 

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the EEA.

By way of example, this may happen if any of our servers, or our third parties’ servers, are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK.

By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Will you send me any marketing?

As part of our service we may send you electronic communications (telephone, emails and SMS) relating to the products you’ve requested and relating to any application(s) that you have made.

This is a service offered by default, for free and is part of the service we provide, however you can still request that this communication is stopped by emailing data@polly.co.uk.

You may also receive these types of communications from any providers that we introduce you to, dependent on their policy. This communication may continue for the term of your product or service requested to ensure your continued satisfaction

Should you require further assistance regarding the prevention of marketing, please see information below:

How long do we keep hold of your information?

The amount of time we hold your information depends on the basis it was provided. Please see the following examples:

In order to provide you with a service, we will be required to keep your information for however long this may take us.

Another reason for us to keep information about you is for legitimate business needs (where relevant), so we can comply with the law.

Your data will not be kept indefinitely and will only be kept for as long as is required by legitimate or regulatory needs.

When there is no longer a need for your data and there are no regulatory requirements, information will be kept for a maximum of 2 years, purely to assist with auditing. It will then be securely removed.

To request details relating to your personal data retention, please use the contact data@polly.co.uk

How can I access the information you hold about me?

You will be able to access the records we hold about you upon request. We will not charge a fee to provide this information, unless the request is manifestly unfounded or excessive.

To request access to your information please contact data@polly.co.uk

Controlling your data

We take your privacy and data seriously which is why we've given you complete transparency and control over what information we hold about you and who we share it with. Please click here to access our data transparency tool.

What are my rights?

You have the following rights regarding the processing of your personal data, given to you through legislation:

Do you use cookies?

We use cookies to help us analyse the traffic on our site and customer behaviour. Cookies may also be used by our partners to understand marketing and traffic patterns. Whilst visiting our website, any pages you choose to view will download cookies onto your computer. Cookies are a good way of helping us measure and assess our visitors and their own profiles, which then enables us to offer our customers a better service. Although we use cookies as above, we would not store anything that would make you identifiable i.e. passwords or locations, activity relating to finances and also your preferences. We also use customer information in order to help us to see how effective our website is, and also to highlight any improvements we may need to make. This information may in turn be passed to other businesses (third parties) purely for advertising reasons. Please be assured again that this information will not include personal information that can make you identifiable. Most web browsers will automatically accept cookies, however you can change normally your browser settings to prevent automatic acceptance. Please be aware that if you do not accept cookies, we cannot guarantee that our website will perform as well.

How can I contact you?

If you have any queries or concerns relating to our privacy policy then please send an email to our Compliance Team at: compliance@polly.co.uk, or our Data Protection Officer adam@polly.co.uk

Alternatively you can write to our Compliance Manager or Data Protection Officer at the following address:



Polly.co.uk

The Stables Stansted Park,
Rowlands Castle,
Havant,
Hampshire,
England,
PO9 6DX

Complaints Policy

If you wish to make a complaint about our service, please contact The Compliance Officer in writing at our Head Office address or email complaints@polly.co.uk

All written complaints will be responded to within 48 hours either directly or in writing and a final, written response provided within 8 weeks of receiving the complaint.

AGT Media Ltd
The Stables
Stansted Park
Rowlands Castle
Havant
PO9 6DX
United Kingdom

complaints@polly.co.uk

In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr/

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone: 0300 1239 123. Calls to this number cost no more than calls to 01 and 02 numbers 0800 023 4 567 calls to this number are now free on mobile phones and landlines Email: complaint.info@financial-ombudsman.org.uk Information regarding the service can be found on the Financial Ombudsman website: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm