Polly.co.uk - Complaints Policy

Complaints Policy

If you wish to make a complaint about our service, please contact The Compliance Officer in writing at our Head Office address or email complaints@polly.co.uk

All written complaints will be responded to within 48 hours either directly or in writing and a final, written response provided within 8 weeks of receiving the complaint.

The Compliance Officer
C/o Candid Insurance Services Ltd
85 Whiteladies Rd


In relation to your complaint you can also request a review from the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr/

Financial Ombudsman Service (FOS)

If you want the FOS to consider your complaint, you must send your complaint to them within 6 months of the date of our final response. Their contact details are: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone: 0300 1239 123. Calls to this number cost no more than calls to 01 and 02 numbers 0800 023 4 567 calls to this number are now free on mobile phones and landlines Email: complaint.info@financial-ombudsman.org.uk Information regarding the service can be found on the Financial Ombudsman website: http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm